OMREN provides support by the service provider (Omantel) to all members as following:
- Dedicated Corporate Service Support Team
- Dedicated Corporate Customer Relation Team
- Dedicated Call Centre service for Corporate Customers – 1235 / 24242888
- Dedicated email address for all corporate queries – business@omantel.om
- Dedicated Account Manager for every market sector to meet customers’ Telecommunication Requirements
- 24/7 Support to OMREN Members.
- Professional & High-Performance Support Team.
- Primary call center contact 1235
NOC- ISDN PRI: Either 24700000 or 1300
NOC- National Leased Line: 1301 NOCAccessTeam@omantel.om
NOC- VSAT: 24796000 OR 24528700 – VSATMailGroup@omantel.om
NOC- MPLS & Internet Leased Line: 1316 NOCIPMPLSFrontOffice@omantel.om
- Forward the complaint number to Faults Management Team on CorpCustomerRelationsFaukts@omantel.om and copy your Account Manager.
- Fault Management team will coordinate the fault resolution (taking fault ownership) according to the Omantel Internal Process and Escalation.
- Customer can escalate to the corporate Customer team as listed in following table:
| Level | Name | Phone | |
|---|---|---|---|
| Escalation point 1 | Rashid Al Mukhaini | Office +968 2424 4662 Mobile +968 92103333 |
Rashid.bahwan@omantel.om |
| Escalation point 2 | Said Al Katheri | Office +968 2424 4756 Mobile +968 99490416 |
Said.katheri@omantel.om |
| Escalation point 3 | Nabil Al Rawas | Office +968 2424 4913 Mobile +968 99888880 |
Nabil.Rawas@omantel.om |