Network Operations Center (NOC) 

Network Operations Center (NOC) 

OMREN provides support by the service provider (Omantel) to all members as following:

  • Dedicated Corporate Service Support Team
  • Dedicated Corporate Customer Relation Team
  • Dedicated Call Centre service for Corporate Customers – 1235 / 24242888
  • Dedicated email address for all corporate queries – business@omantel.om
  • Dedicated Account Manager for every market sector to meet customers’ Telecommunication Requirements

Eligibility

OMREN Members

User

Technical Focal Points (IT)

Service Status

Active

FEATURES

  • 24/7 Support to OMREN Members.
  • Professional & High-Performance Support Team.

  • Primary call center contact  1235

NOC- ISDN PRI: Either 24700000 or 1300
NOC- National Leased Line: 1301 NOCAccessTeam@omantel.om 
NOC- VSAT: 24796000 OR 24528700 – VSATMailGroup@omantel.om 
NOC- MPLS & Internet Leased Line: 1316 NOCIPMPLSFrontOffice@omantel.om 

  • Forward the complaint number to Faults Management Team on CorpCustomerRelationsFaukts@omantel.om and copy your Account Manager.
  • Fault Management team will coordinate the fault resolution (taking fault ownership) according to the Omantel Internal Process and Escalation.
  • Customer can escalate to the corporate Customer team as listed in following table: 
Level Name Phone Email
Escalation point 1 Rashid Al Mukhaini Office +968 2424 4662
Mobile +968 92103333		 Rashid.bahwan@omantel.om
Escalation point 2 Said Al Katheri Office +968 2424 4756
Mobile +968 99490416		 Said.katheri@omantel.om  
Escalation point 3 Nabil Al Rawas Office +968 2424 4913
Mobile +968 99888880		 Nabil.Rawas@omantel.om